Billing and payments. But setting up your practice at a Regus or WeWork also comes with hidden problems that many practitioners don’t uncover until they’re already in the space. Regus kept billing my charge card for the services not rendered and so I disputed it through the credit card company. Regus ranks 4th among Coworking Space sites. They offer lots of benefits including medical, dental and vision to their full time employees as well as transportation reimbursement but the clients you have to deal with really don't make up for that fact. Of course all of the online remarks about Regus for billing issues doesnt help either. Having dealt with every level of Regus I can tell you we will NEVER use their services again and will actively do all we can to make sure no one else does either. I had a Regus off years past and had a bad experience and thought I would try again but regret it now. My membership with them ended 2 months ago and they are still charging me. Regus replied with this offer: Extend my agreement for three months. The Regus managers “in charge” are suddenly “un-available” to solve any problems and the client is “dragged over the floor” for months with “excuse letters” but no improvement of service takes place. Contact Pietrucha Law Firm, LLC for more information. Be weary of booking with them. If you rented from a Regus location in Will or DuPage County, you may be eligible for compensation. Under different team leaders, you'll get different way to solve problems and you'll dunno which one is you should believe at. Their accounts department is more dysfunctional than Donald trumps administration and there are no resolutions to any problems just more bullying. For more fun, read the complaints made to BBB about this company and why the have an F rating. Also, the deposit takes months to get back. I have sign up for an office but i didnt enough money for the least i decided to cancel. Working for Regus was a wonderful experience at first. To save cost and, more importantly, hassles of filing a law suit, I … Bel ons vandaag nog om meer te weten te komen. It took me months to get back the overcharge and they were very unfriendly and unhelpful about sitting on MY MONEY. Should you need assistance, please contact your centre team. Renters of Regus often having billing disputes. I asked for a brief rent pause. And if Regus had of sent me a bill and copy of my $200.00 invoice they said I owed, I would have just paid it. Can you believe it?! We moved 4 months ago. How many stars would you give Regus? Regus mobile app helps you to find the best Office Spaces, Co-working and Virtual Offices across 120 countries. How do I change/update my payment method/card details? In others, Regus refuses to refund retainers. No one wants to help. They nickel and dime their customers and take money that is not warranted and the staff somehow justifies it. When Regus moved its finance department to the Phillipines, the billings irregularities went beyond the pale. If you don't want to go through what I experienced, stay away! Regus referred us to paragraph 23 of the agreement in mice type. First and last time booking with Regus. But for the employees who have worked for this company the turnover is EXTREMELY high because they do not pay anyone their worth. Regus eventually made "offers" after many tenants scolded them online. If you have unresolved concerns, you have the right to make a complaint to the data protection supervisory authority where you live, work or where you believe a Cancel or turn off recurring billing. Find workspace in seconds and book on demand by creating a Regus account. Illinois Small Claims Lawsuits Against Regus. If you have an outstanding invoice, we will email you a reminder. M Marta Villares Jun 08, 2018. Explore account & billing. I emailed Regus and complained about two wrong charges for my office in Richmond Hill location and then somebody sent me an email and after sending me a refund, they immediately withdrew twice that amount again from my credit card!! Speaking from experience with Regus through working in the NW area I would say that Regus is an okay company to work for. EDIT (August 27, 2020): Today I received an email from Regus informing me of the removal of the restoration 5 Regus reviews. Dont receice anything. Updated on July 21, 2020 I was a member of We Work for years and never had an issue with billing, I have been a member of Regus for two months and have had nothing BUT problems: overcharges, unauthorized charges to my VISA, hidden fees, strange and arcane billing practices. Regus has the world's largest network of workspaces and co-working spaces. The problem with regus comes form their Customer Service team online and their billing office who you can never talk to direct. Within 1 minute I was on the phone to let them know I made a mistake and if they could move the appointment to next week. Of course all of the online remarks about Regus for billing issues doesnt help either. Pair that with the absentee approach to the Coronavirus and it's clear that I'll never pay for a Regus office again. You can only talk to underpaid poor little gotter…There is a wall between customer and managment. Regus customers can contact 0800-092-7975 for any tech-related problems. Find the very best workspaces to help you stay effective and do business whilst on the move. Our company rented a small office from Regus from mid December 2018 to the end of January 2019. The bottom line is … Regus kept billing my charge card for the services not rendered and so I disputed it through the credit card company. Well, Regus’ central computer still doesn’t know this, and so I get bills and threatening calls all the time. Speaking from experience with Regus through working in the NW area I would say that Regus is an okay company to work for. I have a contract with the Puerto Rico office. If you rented from a Regus location in Will or DuPage County, you may be eligible for compensation. “Our focus in 2019 and for the foreseeable future remains on achieving and sustaining the profitable growth.”, “A key characteristic of our business model is its cash generation capability through strong profit conversion.”, “We remain focused on profitable growth, delivering attractive returns and monetising our leading global network.”, “We remain very confident in our industry and its structural growth drivers and the strength of our position in the industry with a growing, profitable and cash generative proven business model.”, “We continue with a sustainable and progressive dividend policy that reflects both our confidence in the long-term prospects of the business and our desire to reward shareholders for their loyalty.”, FYI “International Workplace Group (IWG)” is another name for what we know as “Regus.”. I could go on and on with every story, but the most recent issue is that I cancelled the contract so it wouldn’t renew. I keep getting sent to a Help desk then to their billing … This corporation has a bunch on complaints from shady billing problems to terrible customer service. Initial Regus complaints should be directed to their team directly. I have been unable to resolve this problem and as a result a $71 Resolved Regus — problems with billing and accounting M Marta Villares Jun 08, 2018 This review was posted by a verified customer Verified customer Review updated: Jun 14, 2018 I have a contract with the Puerto Rico office. Regus shamelessly sends out those late-payment emails every month… Knowing that the alleged past-due payment is not actually past-due, and Knowing that, by threatening to suspend services in 24 hours, Regus is opening itself up to a massive loophole disgruntled customers can use to terminate their Regus contracts immediately, and without penalty. Please help me how to deal with this situation . Its been 3 weeks already . Because they will give And i only went in 2 days. Regus biedt full-service kantoren, zakelijke adressen, coworking-ruimtes en vergaderzalen. Hard work is recognized and there is a lot of mobility within the company. Unfortunately, Regus seems to embrace an archaic billing system, along with predatory sales practices and minimal customer service. For that reason, a Regus member is probably not expecting that he will not be able to get what he pays for when he decides to sign a contract with Regus for office space. Security is top of mind for many these days. Their system kept billing and billing me and I found out months later I was in their internal collections. It has been almost 3 month and the answer are still the same. Why can’t I find my invoices in my online account? They offer lots of benefits including medical, dental and vision to their full time employees as well as transportation reimbursement but the clients you have to deal with really don't make up for that fact. You will notice your first invoice includes advanced billing, as we invoice one to two... Free months are always those at the end of your agreement period unless otherwise stated. We had the exact same problem. Regus was given an opportunity to justify its charges but has not disputed it but instead chose to keep sending If you are a “leader” or “executive” at Regus, you should honestly re-evaluate what you’ve created and get a job working outside. Regus are a mess - too much to go into - but contract breaches are common. Please discuss your needs with your Regus center team who will be able to assist you. Account problems that I disappeared from their system mysteriously unprovoked but they kept on charging my credit card while I didn't have access to their facility I was entitle to have access to, billing problems that figures were In order to make the products and services available to the customers CASE STUDY SOLUTION The Carter Cleaning Company Ahmed Ali ID: 11901 Chapter 4: Job Analysis Continuing Case: The carter cleaning company: The job description 1. This review was posted by a verified customer. !. Workspace Firm Regus Under Fire For Charging Start-Ups Rent On Empty Offices As the UK battles to contain the coronavirus outbreak, the office space … They offer lots of benefits including medical, dental and vision to their full time employees as well as transportation reimbursement but the clients you have to deal with really don't make up for that fact. I explained i just booked it 10 minutes ago. 86 reviews for Regus, 1.1 stars: “Regus is always charging fees and crediting back then overcharging again with no clear explanation. 4 reviews of Regus New Jersey Harborside Financial "This is only my second post on Yelp, my first was for 5 stars, but I feel compelled to make people aware of problems with Regus management in Jersey City. 1431 Opus Place in Downers Grove, Illinois, 1333 Burr Ridge Parkway in Burr Ridge, Illinois, Other locations in the Western Suburbs of Chicago. I’m having terrible difficulty with the central finance control team in Belfast. After I told Regus' billing department that I had placed a block on the credit card and that I would sue for a declaration of breach, local office administrator agreed to accept termination effective end of June (i.e., with two more months service). This tells me that no one at Regus bothered to fix the issue when I … Billing and payments How do I make a payment? In exchange, they'll cut the next two month's fees by 50%. Payment & billing. Regus Business Centres offer a global network of fully equipped offices, virtual offices, meeting rooms and a la carte services are available immediately to hour, day, month or year. $100 per workstation for wear and tear and an additional 825 for a business continuation that we didn’t even use. Had been working from home due to Covid19 and joined Regus to get a fresh environment for the few weeks before being called back to the office. Stay Away From Regus I have been with Regus for over 10 years and left because of all of the billing problems I have with them as well as a renovation where they expected us to continue working and paying full rent when there wasn't They said there is nothing they can do! It is a vicious cycle. They'd I have been a Regus client for over a decade and when they moved billing out of the local office and to their central Dallas location, service went in the tank. Your experience matters. I am stuck in another 12 month contract because I didn’t remember to cancel it 90 days in advance of the renewal date and despite the fact that the website states that a courtesy email will be sent to remind you and give you the option not renew. Please contact our support team using the Customer Support section. A routine internal audit disclosed in August 2018 that Regus had been charging my credit card for amounts grossly in excess of the lease agreement rate. On top of that, even the internal collections person says my account said I should have been charged only one month. Join the 354 people who’ve already contributed. Do I need to book to access a business lounge? Never again. Sales and customer service targets are expected to be met at all times. You are always a month behind even though it is not the case. Also, there is a clause in the Regus contract “Agreement to Arbitrate: Class action Waiver” which protects Regus against a class-action lawsuit from the fraud they are committing. Redefine business as usual. I explained I am a new member and it was a honest mistake. The persons claiming to listen and resolve problems from Regus in reply to reviews are all fake. Resolved Regus — hidden charges/inefficient billing L London tenant I recently signed an agreeement with Regus-move-in date is December, and I have had ongoing problems with the billing department as well as having discovered that I am locked into a 3-month virtual office agreement post … Regus clients have no ability to communicate directly with billing, collections, or management and must instead deal with a horribly ineffective customer service staff. Don’t be scammed by their pretty modern office pictures - service does not match. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems. What a garbage company. Please discuss your needs with your Regus center team who will be able to assist you. Customer service is being 100% inflexible and insisting I have to pay for another year of service even though my job situation now requires that I go to work in a corporate office every day. This tumblelog is powered by Tumblr, and was designed by Bill Israel. it's bothersome, but you are less likely to take corrective action in the absence of data showing that the billing is not some isolated, honest mistake, but rather a widespread, systemic campaign by Regus to exploit the fact that people entrusted Regus with their credit card information. They said I need o give them 2 weeks notice for cancellation. Change how you pay for a subscription. This is my biggest expense as a freelancer and Regus can't uphold their part of the contract. - Now apparently a new billing cycle just came around today and they have charged me YET AGAIN for another month! Regus are taking advantage and exploiting at a time when we all need support and understanding. You can pay your invoices through your online account, in the Accounts / Invoices section. We claimed the deposit through Regus website as they told us to do…. To exercise any of these rights, please contact firstname.lastname@example.org. Keep your account secure. Please contact our customer support team using the Contact Us button at the bottom of this page. I have been with Regus for over 10 years and left because of all of the billing problems I have with them as well as a renovation where they expected us to continue working and paying full rent when there wasn't even running water except for in the toilet. You will be able to view and download your invoices. It is shocking that in a pandemic where worldwide governments are calling for relief on business rates for SME companies that Regus are looking to tie us in for another 12 month contract for a facility that we cannot, and do not want to, use. Search For Search. 25 EUR Restoration fee) payed an additional 74% (140 EUR) of what I originally thought I was paying. Cancellation of contracts are I would NEVER recommend doing business with this company. Regus is terrible. Stay Away From Regus. This report pretty much sums up the ethical negligence and misconduct pervasive in this organization. btw: please link to this site to help spread the words. It’s customer service who is entirely worthless. I have never use the kitchen. http://investors.iwgplc.com/~/media/Files/I/IWG-IR/reports-and-presentations/2019/consolidated-report-and-accounts-2018.pdf. Regus is a fast paced work environment with opportunity to progress. How do I make a payment? I am 50 years old and they are the worst company I have ever dealt with. In some cases, Regus bills for services not actually provided. Resolved Regus — problems with billing and accounting. Originally agreed a price of 189 EUR for what I believed was 4 weeks but between tax, monthly billing structure and additional fees ( ex. Basically clients look at you like you are responsible but in all you have no authority to fix invoice adjustments or IT problems. There is no Sandra Melody in Regus. Under different team leaders, you'll get different way to solve problems and you'll dunno which one is you should believe at. The entire ordeal cost over 6,000.00 dollars including mis-billing and incorrect late fees. I refuse to pay them by DD since they took 6 months invoices from me last year, so now I do it monthly. You’re not cut out for business. They have loaded up HUGE late payment fees on my accounts for minor late payment. No deposit refunded !!! How do I make a payment? I have to say, the local people in the office I went to a few times were very nice. If you work for Regus, you are part of the problem Quit and become a good person again. Membership gives you an on-demand business environment wherever and whenever you need it. Regus acknowledged that I did that correctly by email, and everything. A thriving and robust franchise business model, with high-return on investment and established in markets worldwide. Billing and payments. Very shady billing practice and massively mis-managed. Please do a lot research on Regus before you sign their contract. Service activation charges will be waived for Regus customers and they can also take advantage of convenient monthly billing options. They'd Businessworld invoices are sent each month. Worse than Comcast, worse than Direct TV, worse them everything. A point to note this company Regus systematically breaks the contract by raising the payment more than 4% annually without any tenant authorization and they increase the payment at will. 1,833 Regus reviews. These include Spaces, HQ, Signature by Regus, and No18. Through this diverse portfolio, we offer customers an unparalleled choice of design, fitout, location, and building, enabling them to choose the right workspace to meet their unique needs. Workspaces in cities, airports, service stations, public buildings and railways - expanding all the time. Regus’ physical network grows and so does its lead over other workspace alternatives. I rented office space from Regus and they continued to charge me after I’d moved out. You can find contact details for Regus above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Thier policy of not being able to deal inhouse with financial discrepencies in billing is the root of my Sorry. Billing and payments Why are there two months’ worth of charges on my Businessworld invoice? Here are five things you need to consider when looking at shared office space like Regus and WeWork. Incompetent is the only word that really can describe this matter. They charge me for something i never sign up for. A free inside look at company reviews and salaries posted anonymously by employees.
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